Kenico Solutions & Services is your one-stop-shop for outsourcing all your Voice and Non-Voice requirements. Kenico provides a best-in-class call center operation that reflects the "Client Standard" in terms of high quality customer service with satisfaction while minimizing cost through efficient management of processes, procedures. We provide solutuions that allows scalability without compromising on quality and ensure a seamless transition of work from the client.
The areas of expertise include Collections, Sales, Customer Service, and Shipping and Logistics. Kenico works as an essential wing of your business sharing the brand’s vision and going all out to increase the revenue. Kenico is your team of voice and non-voice professionals who seamlessly connects with your clients and customers and ensures a flawless business flow within the organisation.
Through efficient planning and backing from Venture Capitalists, Kenico Global has a state-of-the-art infrastructure to meet all small and large business needs. With modern technical tools like e-CRM and video monitoring platforms and a effective team Kenico can take on projects of any complexity.
For effective and efficient sales, customer service, collection, or shipping and logistics services, think Kenico Solutions & Services.
Our mission is to provide individualised account attention, competitive turnaround times, maintain competitive rate & high ethical standards and the best of personalised care, quality & service.
To deliver finest customer services and business process outsourcing by utilising exceptional intellectual capital.
At Kenico, we allow the following six principles or values to guide us towards excellency.
Kenico believes in the famous ethos of customer comes first. Through continuous improvement and iinovation, the company enviosns to enhance service quality and stand apart.
Dynamic leader, Motivator and mentor, having held multiple positions in challenging, number-driven environments, with over 18 years of experience in BPO management, in the fields of collections and sales, with focus on US mortgage for the last 12 Years. Watching the graph go up, is what keeps him ticking.
Have served more than 2 decades in Hospitality Industry. Currently working with Olive Garden which is a Chain of Italian Restaurant, exceptionally skilled in managing people and currently manages a crew of 150 people. Believes in delivering quality, has been a team player.
He loves travelling and playing soccer. US Citizen
holds a Masters Degree in International Marketing from Sheffield UK. He also holds an MBA in Business Management from the London School of Business. He has extensive experience in managing various London based entities engaged in outsourcing and also handling outsourced work. Among other assignments, he has served as a director of WBC group where he was responsible for mediating LPO work from the UK to India. He has vast experience in handling and managing BPO and LPO work. Shomit has also worked as a business consultant with Tier 1 Law firms in the UK.